E-Commerce Terms & Conditions

These Terms and Conditions cover transactions relating to:

1. Membership Due, Fees and other Payments
2. General Policy

1. Membership Dues, Fees and other Payments

We have made every effort to display as accurately as possible the membership services available on our Site.  However, we cannot guarantee that Government or legislative changes will not alter the ability to provide these services.  The ETU and CEPU will not be responsible for any membership services that are altered in this way while displayed online.  We will endeavour to keep the site updated.

Payments required under the Rules of the Union if made via e-commerce facilities will be transacted in real time. New members will receive their membership details and an official receipt within 14 days of joining online.

Payment Methods
We will accept the following methods of payment:
• Visa
• MasterCard

We will accept the following methods of manual or offline payment:
• Direct Deposit
• Money orders
• B Pay
• Cash

All online credit card transactions will attract a 1% credit card processing fee. People wishing to pay using a manual or offline payment method must contact the nearest union office.

We recognize that privacy, whether it is personal or credit card information, is important to you.

Our website does not store your credit card details (please confirm). All credit card details are transferred via 128bit Secure Socket Layer (SSL) security via our secure payment gateway, NAB Transact.  Your card details are encrypted and processed in real time.  Payment by credit card is the easiest and most efficient method of payment. Payment by credit card will attract a 1% credit card processing fee.

Payment
Membership applications submitted via this website must be pre-paid in accordance with the relevant Union Rules before the benefits of membership will be available to you. 
All amounts to be paid are transacted in Australian dollars ($AUD).
In the case payment is made via this website by credit card, the ETU nor the CEPU store your credit card number on our servers, however it may be retained by our payment merchant in circumstances where this is required.

In the case of offline payment please contact your nearest union office.  Payment must be completed before the benefits of membership will be available to you.

In cases where your payment fails for reasons including but not limited to insufficient card credit funds, or cheque dishonour, your membership status will be considered to not be financial until an alternate payment method occurs or the original payment method made to function.

 

2. General Policy

Privacy Policy
We are committed to protecting your privacy.

The type of information which we collect about you will depend on how you use the facilities offered on the website and which products or services you use.
If you visit the website to browse or download information, the web server will record the date and time of your visit to our site, the pages viewed and the information downloaded. We will only use this information for statistical and website development purposes.

Any information that you enter on to an online application form (eg. contact details) will only be collected by us if you submit your online application. In other words, if you cancel your application or log out prior to submitting your application, any information which you had entered is not collected.

You agree that we may use or disclose any information collected about you for the purpose for which you have given it to us and for those purposes contemplated by the Rules of the ETU or CEPU.

We may email you about an event or new service that we think might be of interest to you. If at any point you no longer wish to receive such emails, you must reply by email requesting to be removed from the unions distribution list.

We will not use, sell or disclose your information for any other purpose without your consent unless required or authorised by law.

Security
We maintain strict controls to prevent unauthorised access to your personal information and ensure correct use of information.

While we strive to protect your personal information, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk. However, once we receive your transmission, we take all reasonable steps to ensure that your information is secure on our systems.

Your access to your information
You are able to access and update your personal information at any time. If you wish to do so, please contact your nearest union office.

If you have a complaint regarding the way in which your personal information is being handled by us, please contact your nearest union office in the first instance. If we are unable to reach a satisfactory solution, you can request an independent person to investigate the complaint such as the Privacy Commissioner.

If you have any questions or require feedback about this statement, please contact your nearest union office.